Small businesses, the Top 6 Business Phone Services (2024)

Are you looking for the best business phone service for your WordPress powered website?

Adding a phone service can help you efficiently manage calls with customers.

In this article, we have hand-picked some of the best business phone services that you can use along with your WordPress site.

Why and When You Need a Business Phone Service?

Normally, you can just add your landline or mobile phone number to your WordPress site and use that to receive calls from customers. However, your phone number won’t look professional, and you will not be able to communicate effectively.

Adding a proper business phone service allows you to do the following:

  • You can easily track call duration, hold times, wait times, and overall usage.
  • Most business phone services come with call forwarding, caller ID, call waiting, inbound call routing, call recording, and more.
  • Share one business phone number among several users simultaneously (auto attendant feature allows you to route call to the first available representative)
  • You can use a desk phone system, cordless phones, mobile cell phones, or a computer to receive and make calls.
  • Easily add new employees without calling in an IT technician.
  • Business phone systems transmit voice over internet (VoIP systems), which means you can take your local or toll-free number anywhere you want. All you will need is a high-speed internet connection.

If you are running an online store or a small business website, then adding a professional business phone service can help you grow your business. You can use it to build a better customer experience with professional sales and support provided over the phone.

That being said, let’s take a look at the top business phone services that you can use with your WordPress site.

1. Nextiva

Nextiva is the best business phone service in terms of features and ease of use. They offer a large set of features, with quick setup and reasonable pricing. It comes with a simple web-based admin panel which makes it easy for small business owners to easily manage the unified communications platform like a pro.

Nextiva’s VoIP phone service for small businesses includes advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more.

You also get a free local or toll-free number, free number porting, and all the standard call management features like caller ID, call forwarding, routing, custom greetings, advanced IVR (interactive voice response) system, and more. As a platform, Nextiva also offers other powerful features, including live chat, CRM, online surveys, call analytics, and other solutions that work very well with the business phone system.

2. RingCentral

RingCentral is another popular business phone service for companies of all sizes. They offer one of the most feature-rich small business phone systems on the market.

Their business phone platform includes all the standard business call functionality you would need, including unlimited calling, call forwarding, caller ID, call waiting and transfer, sharing one line on multiple mobile devices and users, SMS messaging, visual voicemail, and more.

Apart from that, it also comes with video meetings with screen sharing, team messaging, 1000 toll-free minutes, and integrations with Google Workspace, Dropbox, Microsoft, and other services. It comes with an intuitive cloud-based administration that makes it super easy to set up and manage your calls.

3. Ooma

Ooma is a popular business VoIP phone provider that offers business phone numbers and 1-800 toll-free phone numbers at affordable prices. You can add a toll-free number to any Ooma office plan. By default, they will pre-select a toll-free phone number for you, but you also have the option to choose a new one.

Ooma office platform comes with all the powerful features that you would expect, such as virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, call logs, and more. Best of all, the setup is very easy, and you can do it within minutes.

4. Zoom Phone

Zoom Phone is a modern and scalable small business phone service that offers flexible pricing without long-term contracts. You can use it to easily make phone calls from any device using the familiar Zoom interface.

This cloud VoIP phone system comes with all of the features you need, including call forwarding, call recording, voicemail transcription, automatic call attendance, SMS, desktop and mobile apps, desk phone support, and more.

5. Grasshopper

Grasshopper offers virtual phone numbers through voice over internet protocol (VoIP), and it is great for solopreneurs and small businesses. A virtual phone number means it can forward calls to any phone number or mobile device. However, for outgoing calls, you will still need a regular phone line.

They offer intuitive web and mobile apps to manage your account and phone service. You can use multiple extensions for your number, and you can choose from local, toll-free, and vanity phone numbers. It offers US, Canada, and UK-based local and toll-free numbers.

6. is another good option for small business phone service. They offer a simple web and app-based administration panel with standard phone service features like call forwarding, call routing, caller ID, conference calling, video conference calls, and more.

They include several European countries and Canada in their local call minutes, which makes calling to those countries way cheaper. You can also integrate your business phone service into third-party CRM software like Salesforce and Zoho.

GoToConnect, formerly known as Jive, is another great option for small business phone services. They offer an advanced cloud business phone system at an affordable price.

Their VoIP communication solution includes all the standard features like unlimited calls, unlimited extensions, call forwarding, number sharing, voicemail to audio email, automatic call attendance, mobile apps, chat, SMS, and more.

They also have hundreds of CRM integrations and other marketing integrations with popular services like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, Slack, and more.

GoToConnect offers a truly unified business communication platform that goes beyond just business phone services. They have HD video conferencing that makes it easy for you to collaborate with your customers and team members.

Which Is the Best Business Phone Service for You?

After carefully researching all the top business phone service providers, we believe that Nextiva is the best business phone service provider on the market.

Their plans are affordable and scalable for businesses of all sizes, you get unlimited voice calls, and they offer a lot of powerful features along with top-notch customer support.

We hope this article helped you find the best business phone service for your WordPress site or small business. You may also want to see our guide on how to create a free business email address and our expert picks of the best email marketing services for small business.

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